Customer Service
Company: Beaver Steel Services Inc
Location: Carnegie
Posted on: March 1, 2025
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Job Description:
Description:Beaver Steel, a leading steel service company based
in Carnegie, PA, is seeking a diligent and customer-focused
individual to join our team as a Customer Service Representative.
The ideal candidate will be responsible for managing customer
inquiries, processing orders, and providing exceptional support to
ensure customer satisfaction. This role will primarily involve
office and administrative tasks, including communication via email,
the ERP system (Steel Plus), and phone calls with customers.Job
Description:The Customer Service Representative will be accountable
for the management and coordination of Sales Administrative
functions including Order Entry, Quoting, Customer Discovery,
Account Management, and Issue Resolution.The Customer Service
Representative will report to the BSSI Inside Sales Manager and
work closely with other Sales, Production, and Logistic Department
members.Responsibilities:Accurate and prompt Order Entry of all
quality Bookings.Learn and understand Quoting function in Steel
Plus; follow up with customers.Manage day-to-day customer
communication regarding order inquires, delivery status,
etc.Facilitate phone conversations and onsite visits with
customers. Ask great questions to understand customer's needs and
put us in position to win more quality business.Become fluent in
understanding steel materials, and basic production work centers to
better understand our company-product
fit.Requirements:Communication skills to facilitate customer needs
through working with other departmentsStrong attention to
detailProficient in Microsoft Excel, Outlook, and all other Office
Suite applicationsPositive attitude**Benefits:**- Competitive
salary commensurate with experience.- Comprehensive benefits
package, including health insurance, retirement plans, and paid
time off.- Opportunities for career growth and professional
development within a dynamic and growing company.Join Beaver Steel
and become an integral part of our dedicated team, committed to
delivering quality products and exceptional service to our valued
customers. Apply now to start your rewarding career in customer
service with Beaver Steel!Job Type: Full-timePay: From $18.00 per
hourExpected hours: 40 per
weekRequirements:PI9b9f03ad0c49-25660-36985120
Keywords: Beaver Steel Services Inc, Pittsburgh , Customer Service, Hospitality & Tourism , Carnegie, Pennsylvania
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here to apply!
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