VP, Director of Mortgage Lending

Company: Community Bank
Location: Washington
Posted on: April 8, 2025

Job Description:

VP, Director of Mortgage Lending

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Classification:Exempt

Salary Grade: Pay Grade 7

Reports to: EVP, Director of Client Experience & Consumer Banking

Date: March 2025

JOB DESCRIPTION

Summary/Objective:

The Director of Mortgage Lending will play a pivotal role in shaping the strategic direction and operational efficiency of our mortgage lending division. This position is responsible for overseeing the development and implementation of innovative mortgage products that meet the needs of our diverse clientele, while ensuring compliance with regulatory standards.

The successful candidate will recruit and lead a team of mortgage professionals, fostering a culture of excellence and accountability to drive performance and achieve business objectives. Additionally, this role involves collaborating with other departments to enhance customer experience and streamline processes.

Ultimately, the Director will be instrumental in driving growth and profitability within the mortgage lending sector of our organization.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oversee the mortgage lending department, ensuring compliance with all regulatory requirements.
Develop and implement strategic plans to grow the mortgage lending portfolio.
Recruit, manage and mentor a team of mortgage loan officers and support staff.
Develop, implement and monitor incentive compensation packages based on mortgage loan officer performance.
Supervises adherence to lending policies and operating procedures and assures consistency with overall Bank policies and procedures.
Monitor market trends and recommend adjustments to the Bank's lending strategies accordingly.
Establish and maintain relationships with key stakeholders, including real estate agents, builders, and customers.
Ensure high levels of customer satisfaction through effective communication and service delivery.
Analyze financial data to assess risk and make informed lending decisions.
Collaborate with other departments to streamline processes and improve efficiency.
Prepare and present reports on mortgage lending activities to senior management.
Maintains a current knowledge of developments in the field of mortgage lending and monitors changes to governmental regulations, ensuring that loan officers are kept informed and properly trained.
Ensures mortgage loan officers adhere to Bank lending procedures and are in compliance with all applicable rules and regulations.
Prepares an annual budget for the mortgage department, administers allotted funds in accordance with the budget and recommends capital expenditures for growth and development.
Implements new work procedures and systems to accomplish objectives more efficiently.

Other Duties:

Works closely with the Retail Bank department to educate internal partners on the mortgage programs available and encourage referral business.
Collaborates with the Chief Credit Officer on matters pertaining to credit policy and procedure.
Partners with Loan Operations to ensure consistent delivery of the desired client experience.

Competencies:
Financial Literacy, Effective Communication, Attention to Detail, Sales Acumen, Problem-Solving Skills, Time Management, Networking Mastery

Ethics/Integrity:
Knowledge of practices, behaviors, applicable laws, rules and regulations governing proper business conduct.

Adaptability:
Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.

Customer Service:
Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Productivity:
Manages workload, works efficiently, meets goals and objectives.

Quality:
Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.

Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.

Supervisory Responsibility: Mortgage Loan Officers

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

Community Bank has adopted a 40 hour work week. Some flexibility in hours is necessary based on the location assignments, but the employee must be available during the "core" work hours of 8:00 a.m. to 4:30 p.m. Monday through Friday and must work at least 37.5 hours each week to maintain full-time status.

Travel:

Travel for this position includes Client Meetings, Networking Events, Branch Visits, Training Sessions, Site Inspections, Conferences and other travel as necessary.

Required Education and Experience:

Bachelor's degree in finance, business administration, economics, or a related field. Current licensing, which involves completing pre-licensing education, passing the SAFE Mortgage Loan Originator exam and continuing education requirements.

Preferred Education and Experience:

Master's degree in Business Administration (MBA) or finance

Additional Eligibility Qualifications:

A minimum of 10 years of experience in mortgage lending or a related financial services role.
Proven track record of leadership and team management in a mortgage lending environment.
Strong understanding of mortgage products, underwriting processes, and regulatory compliance.

AAP/EEO Statement:

Community Bank is an equal employment opportunity employer. It is the policy of Community Bank to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, Vietnam era veteran, disabled veteran, or other eligible veteran status.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

(Rev. March 2025)

Keywords: Community Bank, Pittsburgh , VP, Director of Mortgage Lending, Executive , Washington, Pennsylvania